Technical business solutions analyst

Posted: Sept. 1, 2021, 8:54 a.m. - Full Time - Kochi

Designation : Lead Consultant

Department: CIRA Platform

Reports to : CEO

Location : Infopark, Kochi

Job Role : Technical Business Solutions Analyst

Valid Thru : Aug-Sept ‘2021

Work Summary

Want to build a system as intelligent as you are? Want to be part of a team that’s working on creating the next level of AI? Want to be part of a company that has deployed highly sophisticated interactive assistants across multiple sectors in Asia, the USA and Europe?

If you are a person with the curiosity to uncover every loophole, provide strong Business solutions that integrate well with our Technology and Product, we offer you a challenging opportunity for expanding your knowledge horizons and working with world-class technologies.

CogniCor is much sought after for its award-winning AI Technology. Here, you get to innovate in an environment that fosters out of the box thinking. You’ll work on cutting edge AI implementation, be exposed to next-generation AI & NLP architecture, and interact with top minds who’ve developed some of the award-winning solutions you might be using today.

Your Roles & Responsibilities

Facilitate meetings & communications between Business Partners, Clients, Technology/Product team & Subject Matter Experts as per the business requirements.
As an agile product business solutionist, work with cross-functional teams to investigate, capture, analyze and document detailed stories that effectively translate business problems & opportunities into practical solutions.
Develop and visualize as-is business process workflows, analyze the gaps and propose to-be business process flow.
Collaborate and work closely with the Product/Platform team to understand CIRA better and thereby identify new features that could be implemented to enhance the user experience by looking at the platform from a user-level perspective.
Elicit business requirements for defined scope by engaging with clients and leadership at all levels.
Handover the business requirements to the technology & Product team ensuring adequate business context, detailed feature description and development scope.
Conduct internal stakeholders meetings for detailing business requirements and get buy-in from different technology teams before initiating the production process. Prepare and share FRD documentation with internal stakeholders before initiating the production process.
Conduct Product/Platform demos, get in business calls and engage with customers and other stakeholders using excellent communication and collaboration skills.

Must-Have Competencies

Impeccable communication and client handling skills
Strong Logical decision making and problem-solving skills
Ability to lead and handle business solutions analysis with minimal supervision and moreover be a self-starter of innovation.
Strong collaboration within the project team consisted of talented employees with diverse and complementary skills.
Stronghold on latest technologies and openness to learning new business areas, processes, tools and technologies as required.
Experience providing business solutions for Product based organizations


Good To Have Competencies

Familiarity with AI technologies

Qualifications

BTech/MTech/MCA/MSc in Computer Science/IT or equivalent
Minimum 5 years of relevant experience as technical business solutions specialist preferably in product-based organizations

Know CogniCor & Our Technology

CogniCor is the leading AI digital assistant platform that delivers revolutionary operational efficiency and productivity for Financial firms. Our customers are category-leading firms in the wealth and insurance sector in the US Market. We are a global team with core expertise at the intersection of AI, Finance and Enterprise software. The CIRA Platform, purpose-built for the financial domain enables businesses to make it easy to start, easily deploy and manage to deploy conversational AI Assistants. CIRA helps to automate hundreds of routine tasks, including finding relevant information and forms, answering policy-related questions and transactional processes like onboarding, status checking, change of information etc. Some of the results that CogniCor’s customers were able to achieve include a 35% reduction in calls, a 30% reduction in call transfer rates and boosting CSAT scores to 90%.

In 2020, we were recognized by some outstanding national and global awards - CogniCor was selected by NASSCOM as one of the Deep Tech Club startups, propelling deep technological research and product development in India.

We won SheLoves Tech global award for the best female global technology company, Entrepreneur of the Year award sponsored by Microsoft and Diversity in Tech, invited by Monetary Authority of Singapore to speak in Singapore Fintech Festival and spotlighted by Oracle as a startup that scales with Oracle Knowledge Platform. We were also picked up by leading prestigious financial accelerators - Mass challenge fintech Boston, On Ramp insurance accelerator in Minneapolis run by Allianz Life and Securian Financial and nominated by VentureBeat for the Annual Women in AI award.