• Overall responsibility and accountability of delivery related activities for cybersecurity services (emphasis is on Security Assessment related services, such as VA, PT, etc.) • Hands on leader of a team to resolve complex customer issues and improve our service and products. • Collaborate with a diverse audience such as business stakeholders, leadership, finance, and the service delivery team to ensure consistency and bring change that improves the level of Cybersecurity practices. • Work closely with customers and internal teams to ensure all the projects are well executed and within the defined timeframes. • Liaison with sales team for any delivery related issues, additional project efforts, customer expectations, etc. • Accountable for ensuring critical customer issues related to project delivery and project management are completed with appropriate RCA’s. • Optimize resource utilization and capacity planning and provide dashboards to leadership. • Forecast resource requirements that includes human, infrastructure, essential to successfully deliver Assessment projects. • Develop long term delivery roadmap strategies based on MIS data on projects, revenue, and billing. • Assist with the development of processes and procedures to improve operational functions. • Manage operational aspects which will ensure smooth functioning of the department (e.g., mobilizing resources, procurement of new technologies, etc.) • Review financial reports to ensure efficiency and quality of operations and project delivery. • Assist in emergency management and contingency planning in case of any unforeseen issues.