We are hiring for delivery manager

Posted: April 6, 2021, 10:09 a.m. - Full Time - Mumbai

• Overall responsibility and accountability of delivery related activities for cybersecurity services (emphasis is on Security Assessment related services, such as VA, PT, etc.)
• Hands on leader of a team to resolve complex customer issues and improve our service and products.
• Collaborate with a diverse audience such as business stakeholders, leadership, finance, and the service delivery team to ensure consistency and bring change that improves the level of Cybersecurity practices.
• Work closely with customers and internal teams to ensure all the projects are well executed and within the defined timeframes.
• Liaison with sales team for any delivery related issues, additional project efforts, customer expectations, etc.
• Accountable for ensuring critical customer issues related to project delivery and project management are completed with appropriate RCA’s.
• Optimize resource utilization and capacity planning and provide dashboards to leadership.
• Forecast resource requirements that includes human, infrastructure, essential to successfully deliver Assessment projects.
• Develop long term delivery roadmap strategies based on MIS data on projects, revenue, and billing.
• Assist with the development of processes and procedures to improve operational functions.
• Manage operational aspects which will ensure smooth functioning of the department (e.g., mobilizing resources, procurement of new technologies, etc.)
• Review financial reports to ensure efficiency and quality of operations and project delivery.
• Assist in emergency management and contingency planning in case of any unforeseen issues.