Educational Background:

Bachelor's degree (or equivalent) preferred in Computer Science, Information Systems or related fields.

Experience:

Required Technical and Professional Expertise: Minimum 2 years’ experience in relevant field

1. Incident screening
2. Create incidents
3. Create service request
4. Monitor incidents and events
5. First call resolution
6. Follow up on ticket closures
7. Correct assignments of tickets to tower leads
8. Daily platform health check
9. Daily report of inactive nodes/hosts/alerts or misconfiguration