Customer success managerPosted: Feb. 6, 2023, 11:17 a.m. - Full Time - Bangalore
Greetings from CloudSEK
WHO ARE WE?
We are a bunch of super enthusiastic, passionate, and highly driven people, working to achieve a common goal! We believe that work and the workplace should be joyful and always buzzing with energy!
CloudSEK, one of India’s most trusted Cyber security product company, is on a mission to build the world’s fastest and most reliable AI technology that identifies and resolves digital threats in real-time. The central proposition is leveraging Artificial Intelligence and Machine Learning to create a quick and reliable analysis and alert system that provides rapid detection across multiple internet sources, precise threat analysis, and prompt resolution with minimal human intervention.
Founded in 2015, and headquartered in Singapore, we are proud to say that we’ve grown at a frenetic pace and have been able to achieve some accolades along the way, including:
Launch of our first product in 2016.
Earning our pre-series A funding in 2018.
Winning the Excellence Award for Security Product Company of the Year in 2020.
Receiving the Series A funding from MassMutual Ventures in 2021 for a total investment of $10million.
CloudSEK’s Product Suite: CloudSEK Platform - Our SaaS-based product helps clients assess security in real-time from an attacker's perspective, 24 hours a day, seven days a week. Using Artificial Intelligence and Machine Learning, our monitors track the various Internet-based resources of our clients for any potential security risks.
BeVigil - Our security search engine is the world's first of its kind, capable of extracting and displaying the most pertinent information about a mobile application.
ABOUT THE ROLE
We are looking for talented individuals who are passionate about making a big impact in customer success. The Customer Success expert will be responsible for delivering high quality support to meet our customers' requirements. The successful candidate will be adaptable, detail-oriented, organized, have excellent analytical and problem-solving skills, and should be able to work independently with cross-functional teams to troubleshoot and resolve complex problems.
Technical Customer Success Manager develop trusted advisor relationships with key accounts, customer stakeholders and executive sponsors
Develop and maintain long-term relationships with the customers
Forecasts and tracks client account metrics
Manage projects within client relationships, working to carry out client goals while meeting company goals
Ensure timely and successful delivery of our solutions according to customer needs and objectives
Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders
Monitor and analyze customer’s usage of our product, prepare reports
Work with the Sales team to onboard and integrate new clients and develop existing client relationships
Monitor customer service productivity in accordance with established policy to assure adherence as well as completeness in all customer transactions
Continual improvement of the contract and its service
Track process compliance
Skills and Qualifications
Have at least 3+ years of relevant industry experience in client-facing roles and account management
Experience in presales is preferred as well
Been part of the Cyber security domain - Mandatory.
Experience with CRM software and MS Office & documentation
Strong verbal, written communication, and problem-solving skills.
The ideal candidate must be analytical, adaptable, and organized with the ability to build rapport with clients
Good listening and presentation abilities
Ability to build rapport and collaborate with others within the company and externally
Ability to prioritize among competing tasks
Keen attention to detail and adherence to deadlines
Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail
Self-motivated and able to thrive in a start-up culture
Work Location will be Bangalore - Indira Nagar Office - Hybrid Model (should come to office 2 days in a week) - (5 working days, Saturday and Sunday off)
Benefits of Joining CloudSEK
We provide an environment where you can develop and enhance your skills while delivering meaningful work that matters. You’ll be rewarded a competitive salary as well as a full spectrum of generous perks and incentives which include:
Flexible working hours with a great work-life balance.
Medical insurance for yourself and your family dependents.
Lunch, unlimited snacks, and drinks are all available on the office premises.
The office campus is pet-friendly :)
Our office is located in the heart of Bangalore City, Indiranagar, which serves as a hub for all of the city's exciting outlets.
The finest part is yet to come!
Every once a week we ensure to unwind and have a good time together, which involves games, fun, and soulful music. Feel free to show off your artistic side here..